Legal Help on the Internet: an agenda for search platforms

Last month, I had the privilege of presenting my work and proposed agenda for a Better Legal Internet to technology leaders and computer science professors. Here are my slides from a five minute lightning talk on how the Internet is currently failing people seeking out civil legal help and what a better search experience could be.    

MargaretLegal Help on the Internet: an agenda for search platforms

Every legal help problem that exists

This short report catches up where the earlier post on a Human-Centered Taxonomy of Legal Help started. I have been reading thousands of Reddit and legal forum posts every week, to see what people are asking for legal help on. At the same time, I have been reading thousands of entries into lawyers’ lists of the help that they can give — the issues …

MargaretEvery legal help problem that exists

Making an inventory of self-help websites

For our summer project around machine learning and legal help, we are in the process of looking at every state court self-help website and each states’ free legal help portal website. We are scraping these websites for legal guides and tools, and then we will be labelling them regarding what legal issues they could help with. In the meantime, please …

MargaretMaking an inventory of self-help websites

A Human Centered Taxonomy of Legal Problems

Sussing out our main Parents in the Taxonomy. Where to put the elusive but huge world of Benefits? I’ve kicked off this taxonomy creation/refinement by gathering three existing legal issue taxonomies, from very kind legal aid groups and — at the largest scale — the National Subject Matter Index. (The NSMI was the most deliberately funded and well-hosted legal issue ontology — so ideally our team can …

MargaretA Human Centered Taxonomy of Legal Problems

Better Legal Internet working group meeting

This past July, our Legal Design Lab held a 2-day workshop with about 20 participants, to rethink how legal help sites present their content online. It’s part of our going Better Legal Internet initiative. In particular, we looked at how help sites can use Schema.org metadata on their sites might allow search engines to better find and serve up their …

MargaretBetter Legal Internet working group meeting

The UX of the Internet as a Legal Help Service law review article

One of my academic articles has just been published in the Virginia Journal of Law and Technology. It’s called “The User Experience of the Internet as a Legal Help Service.” The article presents findings from my research into how people experience the Internet when they try to use it to solve legal problems. As more people turn to Google searches …

MargaretThe UX of the Internet as a Legal Help Service law review article

What would better legal help searches look like?

— This post was originally published on Medium, in our publication Legal Design and Innovation— One of my favorite podcasts, Reply All, has an episode out about fake-official Internet sites, that dupe people in a desperate situation with seemingly-official sites that charge people for services that should be free. For example, there’s a Lost-and-Found site for NYC taxis, that charges people …

MargaretWhat would better legal help searches look like?

A Better Legal Internet working group: scoping meeting

The Internet is not a good place to find legal services. Even as more people search the Internet to figure out how to respond to a problem in their life, they can’t find clear answers or paths to get things done easily. With this project, we aim to begin addressing this problem by establishing (1) a backend infrastructure of legal …

MargaretA Better Legal Internet working group: scoping meeting